Connection Problems Pocket PC

Troubleshooting and Maintenance

This chapter gives solutions to common Pocket PC problems you may encounter. It also provides guidelines on taking care of your Pocket PC. NOTE:
If you encounter a problem you cannot solve, contact your dealer for assistance.

|| Getting Started || Setting Up Your Pocket PC for Use || Turning Your Pocket PC On and Off || Installing Microsoft ActiveSync || Expanding Your Pocket PC || Using the Stylus || Using the Navigation Stick || Today Screen || Navigation Bar and Command Bar || Running Programs || Pop-up Menus || Notifications || Entering Information || Managing Memory || Customizing Your Pocket PC || Finding and Organizing Information || Backing Up Data || Adding or Removing Programs || Calendar: Scheduling Appointments and Meetings || Contacts: Tracking Friends and Colleagues || Tasks: Keeping a To Do List || Capturing Thoughts and Ideas || Messaging: Sending and Receiving E-mail Messages || Microsoft ActiveSync || Pocket Word || Pocket Excel || MSN Messenger || Windows Media Player for Pocket PC || Additional Programs || Connection Settings || Transferring Items Using Infrared || Using Microsoft Pocket Internet Explorer || Resetting Your Pocket PC || Restoring Factory Default State || Power Problems || Memory Problems || Screen Problems || Connection Problems || Taking Care of Your Pocket PC || Regulations Statements || Safety Precautions ||

Connection Problems

Connection Problems

Cable Connection Problems

Make sure that you have installed the correct version of ActiveSync on your desktop computer. Install the version ActiveSync included with your Pocket PC.

Make sure that your Pocket PC and your desktop computer are both turned on before establishing the connection.

Make sure that the cable is securely plugged into the USB port on your desktop computer. Connect the USB cable directly to your desktop computer—do not run the cable through a USB hub.

Make sure that the USB connection is enabled in ActiveSync on your desktop computer. If the USB connection is already enabled, disable the USB connection, close the Connection Settings window and then reopen and re-enable the USB connection.
Reset your Pocket PC before connecting the cable. Always disconnect your Pocket PC before you restart your desktop computer.

Connect only one Pocket PC or personal digital assistant to your desktop computer at a time.

Make sure that you do not have any other active connections. Tap and tap Today. Tap at the bottom of the screen and then tap Disconnect.

Infrared Connection Problems

Transfer only one file, or no more than 25 contact cards, at a time.

Position the IR ports so that they line up in a distance less than 20 cm (8 inches) but more than 5 cm (2 inches) apart.

Make sure that there are no obstacles between the two IR ports.

Adjust the room lighting. Some types of light interfere with IR communications. Try moving to a different location or turning off some lights.

Modem Connection Problems

Unable to dial out

Do not install your Pocket PC in the cradle. You cannot dial out if your Pocket PC has an active connection with your desktop computer.

Make sure that the telephone line is connected correctly.

Make sure that the telephone line is analog. Do not connect a modem to a digital telephone line unless it is specifically designed for use with a digital line.

Able to dial out but unable to make a proper connection

Make sure that the network you are trying to connect supports the Point-to-Point Protocol (PPP). Your ISP or network administrator can verify this.

Make sure that your dialing location is correct. TapSettings Connections tab Connections Advanced tab Select Location. To view help information, tap .

Make sure that the phone number you are trying to reach is correct. TapSettings Connections tab Connections Manage existing connections. To view help information, tap .

Modem connection is unreliable

Make sure that the modem is installed properly.

Make sure that the telephone line is connected correctly.

Network Connection Problems

Make sure that the network card is compatible with your Pocket PC.

Make sure that you have installed the proper drivers for your Pocket PC.

In the properties for your network card, make sure that you have correctly configured the IP settings, and the addresses of your DNS servers and/or WINS servers. Your network administrator can verify this.
Make sure that you have added necessary server information. Tap Settings Connections tab Connections Advanced tab Network Card. Select the installed network card (usually the card’s name) and enter any necessary information. Most networks use DHCP to assign IP addresses dynamically; you should not have to change or enter any IP address settings unless your network administrator instructs you to do so.

If Network Connection is not listed as a connection method in the ActiveSync dialog box when starting synchronization, wait a few minutes and try again. Also, if synchronization does not start right away, the network is probably busy, and it may take a minute for your Pocket PC to connect to the network.

Verity with your network administrator that your user name and password are correct.

Verity with your network administrator that the network you are trying to connect to is available, to try to connect to it from another computer.
You may need to change the device name if you are trying to connect to a network and cannot because another device with the same name is already connected. To change the device name, tap Settings System tab About Device ID tab.

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	Connection Problems
	Cable Connection Problems Make sure that you have installed the correct version of ActiveSync on your desktop computer. Install the version ActiveSync included with your Pocket PC. Make sure that your Pocket PC and your desktop computer are both turned on before establishing the connection. Make sure that the cable is securely plugged into the USB port on your desktop computer. Connect the USB cable directly to your desktop computer—do not run the cable through a USB hub. Make sure that the USB connection is enabled in ActiveSync on your desktop computer. If the USB connection is already enabled, disable the USB connection, close the Connection Settings window and then reopen and re-enable the USB connection. Reset your Pocket PC before connecting the cable. Always disconnect your Pocket PC before you restart your desktop computer. Connect only one Pocket PC or personal digital assistant to your desktop computer at a time. Make sure that you do not have any other active connections. Tap and tap Today. Tap at the bottom of the screen and then tap Disconnect. Infrared Connection Problems Transfer only one file, or no more than 25 contact cards, at a time. Position the IR ports so that they line up in a distance less than 20 cm (8 inches) but more than 5 cm (2 inches) apart. Make sure that there are no obstacles between the two IR ports. Adjust the room lighting. Some types of light interfere with IR communications. Try moving to a different location or turning off some lights. Modem Connection Problems Unable to dial out Do not install your Pocket PC in the cradle. You cannot dial out if your Pocket PC has an active connection with your desktop computer. Make sure that the telephone line is connected correctly. Make sure that the telephone line is analog. Do not connect a modem to a digital telephone line unless it is specifically designed for use with a digital line. Able to dial out but unable to make a proper connection Make sure that the network you are trying to connect supports the Point-to-Point Protocol (PPP). Your ISP or network administrator can verify this. Make sure that your dialing location is correct. TapSettings Connections tab Connections Advanced tab Select Location. To view help information, tap . Make sure that the phone number you are trying to reach is correct. TapSettings Connections tab Connections Manage existing connections. To view help information, tap . Modem connection is unreliable Make sure that the modem is installed properly. Make sure that the telephone line is connected correctly. Network Connection Problems Make sure that the network card is compatible with your Pocket PC. Make sure that you have installed the proper drivers for your Pocket PC. In the properties for your network card, make sure that you have correctly configured the IP settings, and the addresses of your DNS servers and/or WINS servers. Your network administrator can verify this. Make sure that you have added necessary server information. Tap Settings Connections tab Connections Advanced tab Network Card. Select the installed network card (usually the card’s name) and enter any necessary information. Most networks use DHCP to assign IP addresses dynamically; you should not have to change or enter any IP address settings unless your network administrator instructs you to do so. If Network Connection is not listed as a connection method in the ActiveSync dialog box when starting synchronization, wait a few minutes and try again. Also, if synchronization does not start right away, the network is probably busy, and it may take a minute for your Pocket PC to connect to the network. Verity with your network administrator that your user name and password are correct. Verity with your network administrator that the network you are trying to connect to is available, to try to connect to it from another computer. You may need to change the device name if you are trying to connect to a network and cannot because another device with the same name is already connected. To change the device name, tap Settings System tab About Device ID tab.